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Knowledgebase
Parent Portal Access Controls
Posted by Gilbert Suarez on 11 October 2019 11:34 AM

Parent Portal Access Controls

Updated 10/11/2019

 

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Summary of Page

The intention of this page is to show Powerschool Admins how to disable and enable access for a single student/family.  There is a way to disable access to the whole school but that is in a separate KB article.  Please refer to "Powerschool Admin - Email Notifications and Portal Access"  to disable globally.  To disable access for a single individual student or family member you will need to use the Access Accounts page to modify the access for that account.  Additionally you can enable and disable student access to the Parent/Public Portal as well on the Access Accounts page.

 

Turning OFF Public Portal Access

 

 

To remove a single student access you are going to want to follow the following steps: 

  • Log into the Powerschool Admin page
  • Search for the Student account you need to disable access for
  • Click on the Access Account page on the left navigation bar
  • On this page you are going to want to: 
    • uncheck the "Enable Student Access" checkbox
    • uncheck the "Enable Parent Access" checkbox
  • Click Submit to save changes

The steps listed above should disable access to the Public Portal for the student account and any Parent account listed under the section labeled "Parent Access Accounts."  If you want to disable access to just 1 Parent Account then you are going to follow the next set of steps.

 

Turning OFF One Parent Access Account

 

 

You are going to want to follow the next steps in the event that you only need to disable one Parent account but NOT ALL accounts.  This could be due to a parent request to the school or for other reasons.  To begin you are going to want to: 

  • Log into the Powerschool Admin page
  • Search for the Student account you need to disable access for
  • Click on the Access Account page on the left navigation bar
  • On this page you are going to want to click on the name listed under Parent Access Accounts
  • The Contact Details Page is going to load.  Find and click on the button "Edit Account" under Web Account Access.
  • On the Edit Web Account Access side bar uncheck "Account Enabled".
  • Click Submit to save the changes

NOTE: IF you need to reset a parent password this is also the same location you would need to navigate to.  The password you type in is only a temporary password and the parents will be prompted to change it upon login.

At this point you have now disabled the single Parent Account from accessing the Public portal for that student.  If you would like to also disable email notifications you will need to follow the next steps.

 

Turning OFF Email Notifications for One Parent Access Account

 

 

To extend on the instructions above you are still going to want to access the Parent account through the Access Accounts page.  Here are some steps to get there again: 

  • Log into the Powerschool Admin page
  • Search for the Student account you need to disable access for
  • Click on the Access Account page on the left navigation bar
  • On this page you are going to want to click on the name listed under Parent Access Accounts
  • The Contact Details Page is going to load.  Find and click on the button that looks like a pencil under the Students section.
  •  On the side bar menu click on the "Data Access" tab
  • Here you can uncheck the box labeled "Can Access Student Data and Email"
  • You can change the Frequency of Emails to "Never"
  • Click Submit to save changes

NOTE: You are going to want to undo the steps above when enabling the Parent Account.